Frequent questions

General questions

1. How do I know the products are authentic?

All products in the online store are 100% authentic and we supply them from reputable companies in Europe and the USA. Their packaging is the original, original packaging of the manufacturers.

2. Why buy online from

Because offers you a rich collection of new, authentic, branded sports items at prices lower than the stores! You can get these quickly and easily in any part of Greece, wherever you are. Within a few minutes you will have completed your purchase and very soon you will have the product in your hands, since all the products that exist in are immediately available!

3. What do I need to order online?

All you need is a computer with internet access and a shopping spree. No credit card required. You can choose to pay by cash on delivery, ie in cash, to the courier employee upon receipt of your order


4. When and how can I contact customer service?

You can contact the customer service department 24 hours a day by email at as well as by phone at 210–2720100:

Monday to Friday 9:00 -17: 00


1. How do I know that my order was completed successfully?

Once you complete your order the system will automatically send you an email, which will inform you that your order has been registered, completed correctly and has reached us.

2. Do I have to become a member to be able to buy?

Yes, registration on the site is mandatory and very easy at the moment! On the checkout page where you are one step before completing your order, just fill in the field that says password and password confirmation. The password you enter will be combined with the email your login details on the site from now on and your details will be saved so that in your future purchases you do not have to re-fill them! '' An email will be sent to you with exact instructions on how to recover your password!

In case you do not have an email you can call us at 210-2720100 and we can place your order by phone easily and quickly!


Delivery & Returns

1. Do I have to pay the postage to return the product?

In case of change of size, design, color, in clothing, shoe, accessories, due to incorrect assessment of the customer, the customer sends us back the said goods with the company and Easy Mail and charge of FootballPro Ltd. The new merchandise will be shipped in accordance with the company's delivery policy. If the product is defective or the company deducts a mistake, the costs of returning and shipping the new product are borne by the company.

2. How long does it take to change a product?

Our goal is to send the changes within 24 hours of receiving your return. Then our usual delivery times apply.

3. I want to return my products, but I am out of 15 days

Returns of products are accepted only within 14 days from the date of receipt, in any other case they will not be accepted.

4. My products are defective - can I return them?

Yes. Please return them in the usual way. Do not forget to include all your information, as well as any information that you think may be useful. If your product has a manufacturing defect, it will be replaced.

5. Is there a refund?

Yes. We note, however, that no refund is made for any product, if it has been used or its packaging has been altered in any way. Refunds are made by deposit in your personal bank account within thirty (30) days.

Upon request for a refund, the responsibility for the product as well as its transportation costs are borne exclusively by the customer.

In any case and for your best service, inform us by phone at 210 - 2720100 or by email at

6. How long will I receive my order?

Delivery of immediately available products takes place within 2-3 working days. In the following table you can consult the availability of our products:
Product Availability Check:
Immediately available: delivery within 2-3 working days. Not immediately available: delivery within about 2-5 weeks
Not available: sold out products



1. Are my transactions secure?

The online store recognizes the importance of the issue of security of electronic transactions and has taken all the necessary measures, with the most modern and advanced methods. All information relating to users' personal information is kept confidential. cooperates with Alpha Bank, which uses the SSL protocol, with up to 256-bit encryption, for secure online commercial transactions. This encrypts all of your personal information, including your credit card number, name and address, so that it cannot be read or changed as it is transmitted over the Internet.

2. How much are the shipping costs?

Shipping costs amount to 4.9 € for all of Greece. COD is charged with 1 €. For orders over 79 € the shipping costs are free and the customer is charged only 1 € in case he has chosen to pay by the method of cash on delivery.

3. What payment options do I have? offers you 3 different Payment Methods:
a. Cash on delivery
b. Credit Card Payment
c. Payment with Paypal

4. If I do not have a credit card can I pay by cash on delivery?

Yes of course! You can choose to pay the courier in cash as soon as he delivers the order.